Our exquisite jewellery is meticulously handcrafted to order, ensuring the utmost care and attention to detail. Please allow for a processing time of 2-5 business days for your order to be lovingly created and dispatched. During peak periods, such as Black Friday and the holiday season, the crafting and dispatching process may take up to 10 days due to high demand. If you require expedited service, kindly reach out to us, and we will make every effort to accommodate your needs.
We understand that plans can change. For order cancellations, we kindly request that you email us within 24 hours of placing your order. Regrettably, we cannot accept cancellations beyond this timeframe, as your order may have already been crafted and dispatched within this window. To initiate a cancellation, please contact our customer service team at email@example.com
We offer a range of convenient payment methods, including Mastercard, Visa, Paypal, Apple Pay, After Pay, and American Express.
All domestic orders are shipped via Express Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please don't hesitate to contact our dedicated team at firstname.lastname@example.org.
Please note that tracking information becomes available at 6 pm AEST after our couriers process your shipment. For orders placed on weekends, public holidays, or after 12 pm AEST, tracking information will be accessible the following business day at 6 pm AEST.
International orders are shipped via DHL Express and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country of delivery.
Estimated Express delivery times for international orders are as follows:
NSW, QLD, VIC, SA, TAS: Next business day (1-2 business days to metro areas during peak periods)*
WA: 2-3 days (Next business day to Perth CBD only)
NT: 2-3+ days
Our return policy extends for up to 30 days following your purchase. We offer store credits and exchanges equivalent to the value of your purchase. Please note that we do not provide refunds.
Should 30 days have passed since your purchase, we regret that we cannot offer store credit or exchanges. A receipt or proof of purchase is required for all returns and exchanges.
Please note that only non-sale items are eligible for return. All sale items are final sale and cannot be returned unless faulty.
If you wish to return or exchange an item you will be responsible for covering the shipping costs, unless the item is found to be faulty.
Items custom-made from our Bespoke by Alana Maria range are final sale and cannot be returned unless faulty.
International orders are final sale and cannot be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.
To initiate an exchange, please email us at email@example.com to complete your return form and send it alongside your jewellery.
To be eligible for a return, your item must be unused and in its original packaging. Unfortunately, hygienic regulations prevent us from refunding or exchanging any Alana Maria Jewellery Earrings.
Alana Maria Jewellery offers a 6-month warranty from the date of your purchase. This warranty encompasses repair and restoration services for any products deemed defective or faulty, requiring the expertise of our specialists.
Please note that the warranty does not cover accidental breakage or general wear and tear, such as scratches, tarnishing, or fading of jewellery.
Furthermore, our product warranty does not extend to the replacement, exchange, or refund of products due to normal wear and a lack of adherence to our recommended product care guidelines. Your jewellery is a cherished investment, and proper care ensures its longevity.