Careers - Join the Team at Alana Maria Jewellery

As a leader in everyday luxury, we create high-quality, handcrafted jewellery using premium materials like 14k gold-filled, solid gold, 925 sterling silver, and authentic freshwater pearls. Our pieces are designed to celebrate life’s special moments while adding a touch of luxury to the everyday.

As the Socials Content Coordinator at Alana Maria Jewellery, you will play a key role in increasing brand awareness and driving engagement through strategic social media initiatives and developing creative content that is on brand. You will be responsible for developing and implementing social media content to grow our presence on various platforms, with a particular focus on Instagram, Pinterest and TikTok. Your creative mindset, strategic thinking, and understanding of digital trends will contribute to expanding our brand reach and fostering a strong online community. 

Experience Requirements 

• Proven experience as a Social Media Coordinator or Assistant or similar role, with a strong track record of creating engaging content across all platforms. 
• In-depth knowledge and understanding of social media platforms, algorithms, trends, and best practices.
• Experience in managing and growing Instagram and TikTok accounts is essential.
• Excellent written and verbal communication skills, with the ability to create engaging and compelling content tailored to different platforms and target audiences.
• Creative mindset with a keen eye for visual aesthetics and an understanding of branding.
• Strong analytical skills, with the ability to interpret data and insights to inform strategies and decision-making.
• Proficiency in social media management tools and analytics platforms.
• Ability to multitask, prioritize, and work under tight deadlines in a fast-paced environment.
• A passion for staying up to date with social media trends, digital marketing, and emerging platforms.
• Excellent fast editing skills for short form content. 

If you're interested in joining our talented team at Alana Maria Jewellery, please send your resume and a brief cover letter to careers@alanamariajewellery.com with the subject line "Socials Content Coordinator".

Make your mark on a team that values expertise and celebrates your success.

Join our team as our Services Lead

As a leader in everyday luxury, Alana Maria Jewellery creates high-quality, handcrafted jewellery using premium materials like 14k gold-filled, solid gold, 925 sterling silver, and authentic freshwater pearls. Our pieces are designed to celebrate life’s special moments while adding a touch of luxury to the everyday.

Overview

Alana Maria Jewellery is seeking a dedicated and proactive Services Lead to join our team. Based primarily at our Bondi and Freshwater locations, this role will ensure the seamless delivery of our customer services, from repairs to in-store experiences such as our permanent jewellery service- AMJ Forever- and our engravable collection.

The Services Lead plays a key role in maintaining and improving the quality and consistency of customer-facing operations. This role offers the opportunity to lead a passionate team, take initiative to optimise workflows, and grow alongside the business as it expands its service offerings and market presence.

The ideal candidate will demonstrate exceptional organisational and communication skills, along with the initiative and motivation to identify opportunities for improvement and grow the department. A passion for creating memorable and unique customer experiences is a must. 

Key Responsibilities

Customer Service

• Conduct site visits across all Alana Maria Jewellery locations to ensure consistency in service delivery, identify areas for improvement, and support service teams.
• Collaborate with internal teams such as Production and Customer Service to enhance customer experiences, streamline processes, and maintain high service standards.

Team Leadership

• Monitor and manage the performance and professional development of in-store jewellers through coaching, feedback, and regular check-ins.
• Work closely with internal teams to ensure service offerings and jeweller capabilities are maintained to a high standard, including presentation at events.
• Foster a positive and collaborative workplace culture, addressing training needs and boosting team morale.
• Facilitate regular team meetings and training nights to support ongoing learning and development.

Operations Management

• Oversee and improve the efficiency of customer orders, repairs, and appointments, ensuring a high standard of timeliness and accuracy.
• Automate and optimise relevant processes, introducing improvements, testing solutions, and implementing the most efficient workflows.
• Manage inventory levels, ensuring appropriate stock replenishment and organisation for in-store services.
• Utilise project management tools to prioritise and track tasks, ensuring clear communication and alignment with business goals.

Strategic Initiatives 

• Build brand awareness and market share by actively pursuing opportunities to expand the service pop-up space, including collaborations with external clients.
• Explore new partnership opportunities and strategically develop relationships to increase the reach and visibility of Alana Maria Jewellery.

Compliance and Safety

• Support safety and compliance efforts by monitoring and updating training materials and standards.
• Collaborate with the People and Culture Manager to develop and implement policies where required.

Key Skills and Attributes

• Proven experience in customer service leadership role within the retail or fashion industry.
• Strong analytical skills to review and interpret data, identify trends, and propose growth strategies.
• Excellent communication and interpersonal skills, with the ability to coach and motivate team members.
• Demonstrated ability to manage multiple tasks and projects efficiently.
• Familiarity with project management tools is desirable.
• Strong attention to detail and organisational skills.
• Experience in Visual Merchandising, manufacturing and inventory management is advantageous.
• Knowledge of safety and compliance standards in a retail setting.

Work Eligibility:

• Permanent work rights in Australia.
• Availability to work a flexible schedule, including some weekends and public holidays.

At Alana Maria Jewellery, we’re committed to providing an exceptional customer experience and fostering a supportive team environment. We offer staff discounts, opportunities for growth, and a vibrant workplace culture.

Please note this role is Full Time.

Application Process:

If you're interested in joining our talented team at Alana Maria Jewellery, please send your resume and a brief cover letter to careers@alanamariajewellery.com with the subject line "SERVICES LEAD".

We appreciate your interest in our company, but please note that only shortlisted candidates will be contacted for further consideration.