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CASUAL SALES ASSISTANT
Alana Maria Jewellery is looking for Casual Sales Assistants to join our team of staff for our Byron Bay store. The Casual Sales Assistant is the face of Alana Maria Jewellery in driving exceptional customer service in store while upholding brand values. This role is perfect for the confident, positive and inspiring individual who upholds a passion for customer happiness.
Requirements and Experience:
Experience in retail required, Minimum of one year preferred
Excellent customer service skills
Problem-solving and initiative skills
Thorough understanding of the brand and values at Alana Maria
An overall outstanding teammate who has the ability to cope under pressure at times
Striving to achieve company KPI’s
Tasks and Responsibilities:
Maintain immaculate presentation of shop at all times
Maintain an exceptional level of customer service, leading by example in communication and customer engagement
Provide exceptional product knowledge
Work Eligibility
Can work permanently in Australia
Employment Type
Casual positions available
Here at Alana Maria, we are passionate about creating a quality in-store experience for our customers. A suitable employee will work closely with Senior Managers, the company Director, and various departments. Employees will enjoy generous staff discounts and will be rewarded for their hard work, and are provided the opportunity for growth and promotions within the business.
Alana Maria Jewellery is seeking an Assistant Jewellery Assembly Manager to join our team in our head office located in Brookvale. As an Assistant Jewellery Assembly Manager, you will be responsible for assisting in general operations of the jewelling department, delegating tasks and driving company KPIs while upholding our company values. This role is perfect for a driven individual who has a passion for efficiency, management and an interest in jewellery.
Employment Type:
Fulltime
Requirements and Experience:
- Valid driver's licence and reliable transportation.
- Previous experience in jewellery assembly or a related field is essential. This includes knowledge of jewellery-making techniques, materials, and tools.
- Strong attention to detail to ensure accuracy and precision in the crafting of pieces.
- Ability to lead and manage a team.
- Experience in training and developing team members to enhance their skills and performance.
- Demonstrated excellence in customer service, with a proven track record of meeting and exceeding customer expectations.
- Strong initiative and exceptional time-management skills, with the ability to effectively prioritise tasks and manage workload independently.
- Excellent verbal and written communication skills, with the capacity to convey information clearly and professionally.
- Adaptability and capability to thrive in a fast-paced, high-volume environment, maintaining composure and delivering quality results under pressure.
Tasks and Responsibilities:
- Collaborate with the Jewellery Assembly Manager to streamline operational processes, ensuring overall efficiency.
- Promote collaboration between the Jewelling department and other departments to enhance operational efficiency throughout the company.
- Support the Jewellery Assembly Manager in assigning tasks to jewellers, ensuring balanced work distribution.
- Monitor inventory levels of materials and supplies used in jewellery assembly.
- Assist the Jewellery Assembly Manager in the management of the Key Performance Indicators (KPIs) of the jewellers, including setting KPI targets, monitoring performance against these targets, and providing regular reports to upper management. This involves implementing strategies to improve productivity, quality, and efficiency in jewellery assembly processes, ensuring alignment with company goals and objectives.
- Aid in the development of KPIs aligned with business objectives and current demand, including oversight of store restock templates and efficient workload delegation.
- Implement and oversee the company’s wastage guidelines, ensuring strict adherence by all Jewellers.
- Lead by example by actively participating in jewellery assembly when necessary, demonstrating proficiency in assembly techniques and processes. This includes stepping in to complete assembly tasks during high-demand periods or to maintain workflow efficiency, ensuring timely delivery of products while upholding quality standards.
- Recognise and reward employees who consistently meet or exceed performance expectations, fostering a culture of recognition and motivation within the organisation.
- Foster a positive and inclusive work environment and culture, where team members are valued, motivated, and empowered to contribute to AMJF's success.
- Assist the Jewellery Assembly Manager in the development and implementation of training programs to ensure that team members have the necessary skills and knowledge to perform their roles effectively.
- Identify opportunities for process optimisation and efficiency improvements within the jewellery assembly department.
- Provide ongoing coaching and support to team members to facilitate their professional growth and development within the organisation.
- Foster a collaborative team environment by encouraging open communication and teamwork.
- Lead by example by demonstrating a positive attitude and willingness to collaborate with others.
AMJ Forever Management
- Regularly review processes and procedures related to training, customer service, product offerings, and overall operations to identify areas for improvement and implement necessary changes.
- Keep abreast of developments in the jewellery industry, customer service strategies, and retail management practices to ensure that AMJF remains competitive and innovative.
- Take on additional projects or initiatives as assigned by senior management to support the growth and success of AMJF, such as assisting with the launch of new product lines, expanding into new markets, or implementing new technology solutions.
- Foster clear and effective communication channels with team members, managers, and other departments to facilitate collaboration, address issues promptly, and ensure alignment with organisational goals.
- Track and report KPIs for various aspects of AMJF's operations, such as sales performance, customer satisfaction, and employee productivity, and regularly monitor and report on progress towards these metrics.
- Offer guidance, support, and mentorship to AMJF jewellers and team members to help them achieve their professional goals and contribute to the overall success of the organisation.
- Handle customer inquiries and resolve issues promptly and effectively.
- Maintain a high level of customer satisfaction by providing exceptional service and addressing customer concerns in a timely manner.
- Ensure that all team members are trained in customer service best practices and adhere to company policies and procedures.
- Collaborate with the marketing team to align product offerings and promotions with customer demand and market trends, ensuring cohesive branding and messaging across all channels.
- Develop, implement and maintain quality control measures to ensure the quality and consistency of AMJF products and services offered by AMJF, including thorough inspection processes and ongoing training for staff.
Work Eligibility:
Must be eligible to work permanently in Australia.
Benefits:
Generous staff discounts and incentives
Staff Jewellery Allowance
Opportunities for growth and promotions within the company.
At Alana Maria, we are passionate about creating a positive work environment, amplifying teamwork and efficiency. As an Assistant Jewellery Assembly Manager, you will work closely with the Jewellery Assembly Manager and various other departments within the company.
Application Process:
If you are interested in joining our team at Alana Maria Jewellery, please send your resume and a short cover letter to careers@alanamariajewellery.com with the subject line "Assistant Jewellery Assembly Manager".
We appreciate all applicants' interest, but please note that only shortlisted candidates will be contacted for further consideration.