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Join our team as our Retail Cluster Manager
As a leader in everyday luxury, Alana Maria Jewellery creates high-quality, handcrafted jewellery using premium materials like 14k gold-filled, solid gold, 925 sterling silver, and authentic freshwater pearls. Our pieces are designed to celebrate life’s special moments while adding a touch of luxury to the everyday.
Overview
Lead and oversee multiple retail store locations, driving sales, profitability, customer experience, and operational excellence. The Cluster Manager is responsible for coaching and developing Store Managers and retail teams, managing recruitment and performance, ensuring consistent store standards, and delivering business objectives across all locations.
Key Responsibilities:
- Lead, mentor, and develop Store Managers and retail teams.
- Drive sales performance, KPIs, and profitability across multiple stores.
- Manage recruitment, onboarding, training, and employee development.
- Ensure exceptional customer service across all stores and resolve escalated customer concerns.
- Oversee store operations, rostering, stock control, visual merchandising, and compliance.
- Collaborate with internal departments to support retail initiatives and business growth.
- Monitor budgets, sales performance, inventory accuracy, and operational reporting.
- Maintain workplace health, safety, security, and company standards across all stores.
About You:
- Proven experience managing multiple retail locations or large retail teams.
- Strong leadership, coaching, and people management skills.
- Commercially minded with a track record of driving sales and operational results.
- Excellent communication, organisation, and problem-solving abilities.
- Passionate about creating high-performing teams and exceptional customer experiences.
Application Process:
If you're interested in joining our talented team at Alana Maria Jewellery, please send your resume and a brief cover letter to careers@alanamariajewellery.com with the subject line "RETAIL CLUSTER MANAGER".
We appreciate your interest in our company, but please note that only shortlisted candidates will be contacted for further consideration.
Join Our Team as BONDI Store Manager!
At Alana Maria Jewellery, we celebrate life’s special moments with high-quality, handcrafted jewellery made from premium materials such as 14k gold-filled, solid gold, 925 sterling silver, and authentic freshwater pearls. Our designs add a touch of luxury to the everyday, creating memorable experiences for our customers.
Position Overview
We are seeking a full-time Store Manager for our BONDI Store. This role is perfect for a dynamic leader who can inspire a high-performing team, drive sales, and deliver an exceptional customer experience. You will oversee daily store operations, foster a positive workplace culture, and ensure our boutique reflects the values and standards of Alana Maria Jewellery.
Key Responsibilities
Team Leadership & Customer Experience
- Lead, mentor, and motivate a team to deliver outstanding in-store experiences.
- Foster a supportive, high-performance culture through coaching, feedback, and staff development.
- Recognise and celebrate team achievements, encouraging engagement and professional growth.
Sales & Performance Management
- Monitor and drive store KPIs, implementing strategies to meet and exceed targets.
- Conduct appointments in AMJF, including jewelling, repairs and custom designs.
- Develop initiatives to increase customer engagement, loyalty, and sales performance.
- Collaborate and support the Retail Cluster Manager to optimise business results.
Store Operations & Inventory Management
- Oversee daily store operations, ensuring smooth and efficient functionality.
- Maintain stock levels, manage inventory, and oversee visual merchandising standards.
- Assisting the Cluster Manager with rostering and approving timesheets for the store, if needed.
- Handle customer queries and feedback professionally, resolving issues promptly.
- Ensure compliance with company policies, operational procedures, and brand standards.
Key Skills & Attributes
- Retail Leadership: 2–4 years of retail experience, with at least 1 year in a management role preferred.
- Strategic & Analytical: Ability to interpret daily KPI’s and develop sales strategies to meet targets.
- Customer-Centric Approach: Strong understanding of consultative selling and relationship building.
- Communication & Collaboration: Excellent interpersonal skills to engage customers and support your team.
- Attention to Detail: High standards for inventory management and store presentation.
- Resilience & Professionalism: Confident handling performance discussions and problem-solving challenges.
Preferred but Not Essential
- Experience in the fashion, jewellery, or design industry.
- Background in visual merchandising.
Additional Information
- Full-time position with availability for a Tuesday–Saturday roster required. Thursday late night trade availability needed.
- Make your mark on a team that values expertise, celebrates achievements, and encourages growth.
How to Apply
Send your resume and a brief cover letter to careers@alanamariajewellery.com with the subject line: “BONDI STORE MANAGER”.
Applications close 30 APRIL 2026. Only shortlisted candidates will be contacted from this date onwards.
Alana Maria Jewellery is looking for Seasonal Casual Sales Assistants to join our team of staff for our Bondi store, located in Bondi Junction, Westfield.
The Seasonal Casual Sales Assistant is the face of Alana Maria Jewellery in driving exceptional customer service in store while upholding brand values. This role is perfect for the confident, positive and inspiring individual who upholds a passion for customer happiness.
Requirements and Experience:
Experience in retail required, Minimum of one year preferred
Excellent customer service skills
Problem-solving and initiative skills
Thorough understanding of the brand and values at Alana Maria
An overall outstanding teammate who has the ability to cope under pressure at times
Striving to achieve company KPI’s
Tasks and Responsibilities:
Maintain immaculate presentation of shop at all times
Maintain an exceptional level of customer service, leading by example in communication and customer engagement
Provide exceptional product knowledge
Work Eligibility
Can work permanently in Australia
Must have full availability to work throughout May 2026 – August 2026 including extended trade, weekends, and Public Holidays.
Must be available to commence training in May 2026.
Employment Type
Seasonal Casual positions available
Here at Alana Maria, we are passionate about creating a quality in-store experience for our customers. A suitable employee will work closely with Senior Managers, the company Director, and various departments. Employees will enjoy generous staff discounts and will be rewarded for their hard work, and are provided the opportunity for growth and promotions within the business after their seasonal contract.
If you’re interested in joining our fun and friendly team at Alana Maria Jewellery, please send your resume and short cover letter to: careers@alanamariajewellery.com with ‘Seasonal Sales Assistant - Bondi’ as the subject line.
APPLICATIONS CLOSE 30 APRIL 2026
Alana Maria Jewellery is looking for Seasonal Casual Sales Assistants to join our team of staff at our Freshie store, located in Freshwater.
The Seasonal Casual Sales Assistant is the face of Alana Maria Jewellery in driving exceptional customer service in store while upholding brand values. This role is perfect for the confident, positive and inspiring individual who upholds a passion for customer happiness.
Requirements and Experience:
Experience in retail required, Minimum of one year preferred
Excellent customer service skills
Problem-solving and initiative skills
Thorough understanding of the brand and values at Alana Maria
An overall outstanding teammate who has the ability to cope under pressure at times
Striving to achieve company KPI’s
Tasks and Responsibilities:
Maintain immaculate presentation of shop at all times
Maintain an exceptional level of customer service, leading by example in communication and customer engagement
Provide exceptional product knowledge
Work Eligibility
Can work permanently in Australia
Must have full availability to work throughout May 2026 – August 2026 including extended trade, weekends, and Public Holidays.
Must be available to commence training in May 2026.
Employment Type
Seasonal Casual positions available
Here at Alana Maria, we are passionate about creating a quality in-store experience for our customers. A suitable employee will work closely with Senior Managers, the company Director, and various departments. Employees will enjoy generous staff discounts and will be rewarded for their hard work, and are provided the opportunity for growth and promotions within the business after their seasonal contract.
If you’re interested in joining our fun and friendly team at Alana Maria Jewellery, please send your resume and short cover letter to: careers@alanamariajewellery.com with ‘Seasonal Sales Assistant - Freshie’ as the subject line.