BLACK FRIDAY ORDER INFORMATION:
1) For orders placed after the 16th of November, there is an estimated delay of 5-10 business days for processing. You will receive a shipping notification once your order has been dispatched.
2) Please be aware that click-and-collect orders are fulfilled from our dispatch warehouse and sent to our stores for collection. If you have placed an order for click and collect, you will receive a notification once it is ready for collection.
Our jewellers, customer service and retail teams are working around the clock to ensure your order is hand-made and delivered to you as soon as it possibly can. Thank you for shopping with Alana Maria and we hope the following information will assist you. If you have any further questions please email or call our dedicated customer service team.
CHRISTMAS ORDER CUT-OFF
Due to the handmade nature of our jewellery, we do need to allow for extra processing time during busy periods. This is why we are recommending you place your Christmas online orders by the 10th of December at 11.59 pm and opt for express shipping. We cannot guarantee online orders or click + collects placed after the 10th of December at 11.59 pm will be processed in time for Christmas delivery.
Due to the handcrafted nature of our pieces, we kindly ask for your understanding and patience during the month of November and December. Please allow up to 10 business days from the date of your order placement to receive your shipping notification. Our dedicated team of skilled jewellers and dispatch personnel is working diligently to meet the heightened demand. To ensure your order is received as quickly as possible, ensure to opt for Express Shipping.
Extended RETURN Policy
For purchases made between November 14th and December 24th, returns are accepted until January 21st, provided the items are eligible. Please note that we offer store credits and exchanges for the value of your purchase but do not offer refunds.
For purchases made from December 24th onward, the standard 30-day return policy applies.
General Return Guidelines:
All return requests must be accompanied by a receipt as proof of purchase.
To be eligible for a return, the item must be unused and in its original packaging.
For hygienic reasons, we cannot accept returns for Alana Maria Jewellery Earrings.
Only regular-priced items are eligible for refunds; sale items cannot be returned.
Customers are responsible for covering the shipping costs for their returns, with the exception of faulty items. Shipping costs are non-refundable, and any return shipping costs will be deducted from your refund or credit note.
Please note that international orders are considered final sale and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments that are lost in transit.
How to Initiate a Return:
To request a return, please use the Contact Us page to get in touch with our customer service team.
All domestic orders are shipped via Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please don't hesitate to contact our dedicated team at email@example.com.
Please note that tracking information becomes available at 6 pm AEST after our couriers process your shipment. For orders placed on weekends, public holidays, or after 12 pm AEST, tracking information will be accessible the following business day at 6 pm AEST.
Estimated standard delivery times for domestic orders are as follows:
NSW: 2 - 4 business days
QLD, VIC, SA, TAS, WA & NT: 3 - 6 Business Days.
Estimated express delivery times for domestic orders are as follows:
NSW: 1 - 2 business days.
QLD, VIC, SA, TAS WA & NT: 1-3 business days.
Please visit AusPost for more details.
International orders are shipped via Australia Post and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country of delivery.
Alana Maria Jewellery offers a 6-month warranty from the date of your purchase. This warranty encompasses repair and restoration services for any products deemed defective or faulty, requiring the expertise of our specialists.
Please note that the warranty does not cover accidental breakage or general wear and tear, such as scratches, tarnishing, or fading of jewellery.
Furthermore, our product warranty does not extend to the replacement, exchange, or refund of products due to normal wear and a lack of adherence to our recommended product care guidelines. Your jewellery is a cherished investment, and proper care ensures its longevity.