Due to the handcrafted nature of our pieces, we kindly ask for your understanding and patience during the month of November and December. Please allow up to 10 business days from the date of your order placement to receive your shipping notification. Our dedicated team of skilled jewellers and dispatch personnel is working diligently to meet the heightened demand. To ensure your order is received as quickly as possible, ensure to opt for Express Shipping.

For purchases made between November 14th and December 24th, returns are accepted until January 21st, provided the items are eligible. Please note that we offer store credits and exchanges for the value of your purchase but do not offer refunds.

For purchases made from December 24th onward, the standard 30-day return policy applies.

General Return Guidelines:

All return requests must be accompanied by a receipt as proof of purchase.

To be eligible for a return, the item must be unused and in its original packaging.

For hygienic reasons, we cannot accept returns for Alana Maria Jewellery Earrings.

Only regular-priced items are eligible for refunds; sale items cannot be returned.

Customers are responsible for covering the shipping costs for their returns, with the exception of faulty items. Shipping costs are non-refundable, and any return shipping costs will be deducted from your refund or credit note.

Please note that international orders are considered final sale and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments that are lost in transit.

How to Initiate a Return:

To request a return, please use our return portal.

All domestic orders are shipped via Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please don't hesitate to contact our dedicated team at enquiries@alanamariajewellery.com.

Please note that tracking information becomes available at 6 pm AEST after our couriers process your shipment. For orders placed on weekends, public holidays, or after 12 pm AEST, tracking information will be accessible the following business day at 6 pm AEST.

Estimated standard delivery times for domestic orders are as follows:

NSW: 2 - 4 business days

QLD, VIC, SA, TAS, WA & NT: 3 - 6 Business Days.

Estimated express delivery times for domestic orders are as follows:

NSW: 1 - 2 business days.

QLD, VIC, SA, TAS WA & NT: 1-3 business days.

Please visit AusPost for more details.

International orders are shipped via Australia Post and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country of delivery.

Alana Maria Jewellery offers a 6-month warranty from the date of your purchase. This warranty encompasses repair and restoration services for any products deemed defective or faulty, requiring the expertise of our specialists.

Please note that the warranty does not cover accidental breakage or general wear and tear, such as scratches, tarnishing, or fading of jewellery.

Furthermore, our product warranty does not extend to the replacement, exchange, or refund of products due to normal wear and a lack of adherence to our recommended product care guidelines. Your jewellery is a cherished investment, and proper care ensures its longevity.