Our return policy is valid for up to 30 days after the purchase of goods. For online orders, the 30-day period starts from the date of when the parcel was delivered to you. In-store, we can offer exchanges and store credits for eligible products. Online we can offer an exchange of size of the same product and store credits for eligible products. Unfortunately, we do not offer refunds.

Earrings are unable to be returned or exchanged for hygienic reasons.

Custom engraved pieces are final sale and cannot be returned or exchanged. 

All orders can either be returned either in-store or online. 

International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.

To return or exchange an item, please head to our Returns Portal.