Customer Care:

Shipping & Handling

IMPORTANT ORDER INFORMATION

For orders placed from December 25th to January 8th, there is an estimated delay of 5-10 business days for processing. You will receive a shipping notification once your order has been dispatched.

Please be aware that click-and-collect orders are fulfilled from our dispatch warehouse and sent to our stores for collection. If you have placed an order for click and collect, you will receive a notification once it is ready for collection.

Our jewellers, customer service and retail teams are working around the clock to ensure your order is hand-made and delivered to you as soon as it possibly can. Thank you for shopping with Alana Maria and we hope the following information will assist you. If you have any further questions please email or call our dedicated customer service team.

Due to the handcrafted nature of our pieces and our made-to-order model, all orders have a processing time of roughly 2 business days prior to dispatch.

During periods of increased demand, processing times can be between 5 - 10 business days.

FREE standard shipping on all AU orders

$3.99 AUD flat rate express shipping on all AU orders 

Cost will be dependent on the country for all international orders 

Click and Collect in-store is free.

Please be aware that click-and-collect orders are fulfilled from our dispatch warehouse and sent to our stores, NOT pulled off the shop floor. If you have placed an order for click and collect, you will receive a notification once it is ready for collection.

After your online Alana Maria purchase, you will be updated via email on your order status during each step of the way. 

  1. Order confirmation of your purchase.
  2. When your order has been shipped.

A tracking number will be provided when your order has been shipped. You then will be able to use the tracking number to track your order on the carrier’s website listed in the email?

Our customer service and dispatch team work hard to get your order dispatched as soon as possible. After your order has been placed we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to enquiries at enquiries@alanamariajewellery.com with your order number found in your order confirmation email and we will do our best to support you. 

For all custom hand-engraved gold-filled and sterling silver pieces, once the order is placed, we are not able to cancel or update the order. This does not include our letter necklaces, all customers are able to exchange this product or receive a store credit. For all custom engraved solid gold pieces, once the order is placed, we are not able to cancel or update the order. 

For all made-to-order bespoke orders, due to its truly unique process we are unable to cancel or update the order. 

All domestic orders are shipped via Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please do not hesitate to contact our dedicated team at enquiries@alanamariajewellery.com

Please note that tracking information becomes available at 6pm AEST after our couriers process your shipment. For orders placed on weekends, public holidays, or after 12pm AEST, tracking information will be accessible the following business day at 6pm AEST.

Estimated standard delivery times for domestic orders are as follows: 

STANDARD SHIPPING

NSW - FREE (2 - 4 business days) 

QLD, VIC, SA, TAS, WA & NT - FREE (3 - 6 business days) 

EXPRESS SHIPPING

NSW - $4.99 (2 - 4 business days) 

QLD, VIC, SA, TAS, WA & NT - $4.99 (3 - 6 business days) 

International orders are shipped via Australia Post and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country of delivery.

STANDARD INTERNATIONAL SHIPPING

New Zealand - $16 AUD (5 - 8 business days) 

Asia Pacific - $19 AUD (9 - 12 business days) 

USA and Canada - $21 AUD (6 - 9 business days) 

UK and Europe - $25 AUD (8 - 15 business days) 

Rest of the World - $31 AUD (10 - 15 business days)