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FREE GIFTING WRAPPING
FREE GIFT WRAPPING
We've recently updated the way we package our online orders. Jewellery purchased online will now be delivered with fabric pouches instead of traditional jewellery gifting boxes.
If you require gift wrapping for your purchase, please add this option to your cart and ensure you select the amount of items that require wrapping. It's super important that you provide detailed instructions in the order notes to communicate certain requests.
Gift wrapping includes your item coming in a jewellery pouch enclosed in tissue paper and sealed with a gold sticker. This comes inside of our premium Alana Maria branded mailer box which gets wrapped with tissue paper and finished with ribbon. You can always add-on one of our beautiful cards.
If you have any questions, get in touch.
Our return policy is valid for up to 30 days after the purchase of goods. For online orders, the 30-day period starts from the date of when the parcel was delivered to you. In-store, we can offer exchanges and store credits for eligible products. Online we can offer an exchange of size of the same product and store credits for eligible products. Unfortunately, we do not offer refunds.
Earrings are unable to be returned or exchanged for hygienic reasons.
Custom engraved pieces are final sale and cannot be returned or exchanged.
All orders can either be returned either in-store or online.
International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.
To return or exchange an item, please head to our Returns Portal.
