MYSTERY BOX FAQS
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A Mystery Box is a thoughtfully curated package where the combined retail value of the products inside, exceeds the purchase price of the box, making it a cost-effective way for customers to acquire high-value products. Mystery Boxes also offer customers a chance to discover new items or styles they might not have considered otherwise.
The Classic and Premium Mystery Boxes from Alana Maria Jewellery are different in several key ways, primarily to cater to different customer preferences and price points while enhancing the appeal of each box.
Classic Mystery Box
Premium Mystery Box
Yes. All pieces in the Classic and Premium boxes are carefully selected from our exclusive Mystery Box collection. The jewellery pieces included will vary based on the tier selected by the customer, with each box offering an assortment of high-quality, tier-based earrings and necklaces.
No. Customers are given the opportunity to select their preferred metal finish to suit their personal aesthetic, however the pieces inside are kept a secret to create an element of surprise and anticipation.
Absolutely! Both the Classic and Premium Mystery Boxes are definitely suitable for gifts. They offer a delightful surprise element and high-quality items that make them an excellent gift for any occasion.
No, all Mystery Boxes are final sale. Alana Maria Jewellery does not offer refunds, returns, exchanges or any other service offered under our Warranty and Returns Policy for any items included in the Mystery Box.
Yes, of course! You can definitely order more than one Mystery Box. Each box will come individually packaged but will be sent together in one shipment.
We uniquely design and crafted our collection of jewellery by hand and make-to-order.
By handcrafting our pieces here in Australia, we can consciously create meaningful jewellery that has a low impact on the planet.
We offer returns up-to 30 days from the purchase date. You can request a store credit or an exchange, excluding earring purchases.