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Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately, we do not offer refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.
For all returns and exchanges, we do require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to hygienic regulations we do not refund or exchange any Alana Maria Jewellery Earrings.
Only regular-priced items may be returned, unfortunately, sale items cannot be returned or exchanged.
You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.
To contact us for an exchange please email, enquiries@alanamariajewellery.com to complete your return form and post it with your jewellery.
Such incredible service - The staff are so helpful and the quality of these pieces are unmatched. By far the best Jewellery store in Sydney!
We uniquely design and crafted our collection of jewellery by hand and make-to-order.
By handcrafting our pieces here in Australia, we can consciously create meaningful jewellery that has a low impact on the planet.
We offer returns up-to 30 days from the purchase date. You can request a store credit or an exchange, excluding earring purchases.
