ORDER INFORMATION
Alana Maria Jewellery is handmade to order from our Freshwater studio.
Most orders will be shipped the same or next day of purchase, but please allow up to 1-2 business days to create and process your order.
*** At sale periods please allow an additional 2-5 business days to hand craft and process your order. ***
If your order requires urgency before our normal processing time, we will do our best to assist you.
Please get in touch before processing your order by calling our store on 1300 262 742 or emailing [email protected]
For custom order requests, please contact us by emailing [email protected]
Cancellations: For all order cancellations please email us within 24-hours of your order, after this time frame we cannot accept any cancellation due to your order already being created and dispatched within this time frame.
Please use the Contacting Us page to get in touch.
Payment: The payment methods we accept are; Mastercard, Visa, Paypal, Apple Pay, After Pay and American Express.
All parcels are shipped with Australia Express Postage with full online tracking, which will be automatically sent to your point of contact on your order once your order has been processed.
Track your parcel at auspost.com.au/track
Estimated Express delivery times once your order has been shipped.
NSW, QLD, VIC, SA, TAS - Next business day or (1-2 business days to metro areas around busy times)*
WA - 2-3 days (Next business day to Perth CBD only)
NT - 2-3+ days
* Next business day delivery is only available within the Express Post next business day delivery network
