Frequently Asked Questions - Alana Maria Jewellery Services

Gold filled is not the same as solid gold. It is a fraction of the cost of solid gold and is made by bonding solid gold to a base metal to give it the appearance of gold. The process involves a high amount of heat and pressure and the resultant gold filled piece is typically more durable and of better quality than a gold plated piece.

Yes, you can select Click-and-Collect at checkout. If you have already placed an online order for delivery but now you would rather pick up and your order hasn’t been dispatched yet, we can arrange to change your order to a click-and-collect at our Freshwater store. In this case, please get in touch with our customer care team to discuss changing your order by calling our store on 0466697948 or emailing enquiries@alanamariajewellery.com

If your order hasn’t been dispatched yet, yes we are able to alter the details of your order. However, please get in touch with our customer care team as soon as possible to discuss your requests by calling our store on 0466697948 or emailing enquiries@alanamariajewellery.com

Each Alana Maria Jewellery piece is handmade-to-order by our team of jewellers;please allow 1-3 business days for us to make and process your order.During peak periods e.g. Black Friday, Christmas or other promotional sales, we advise that processing orders can take 10+ days. If your order requires urgent attention please contact us and we will do our best to accomdate your needs.

Yes, we can take your order over the phone. If you require assistance checking out or to place an order, please contact our store on 1300 262 742.Yes, we can take your order over the phone. If you require assistance checking out or to place an order, please contact our store on 1300 262 742.

Yes of course! You can purchase them here.

Yes, Alana Maria Jewellery is handmade to order. Please allowup to1-3 business days to create and process your order. During peak periods e.g. Black Friday, Christmas or other promotional sales, we advise that processing orders can take 10+ days. If your order requires urgent attention please contact us and we will do our best to accomdate your needs.

Yes of course! we offer replacement backs for $5 a pair. (For Gold Filled or Sterling Silver) You can purchase our earring backs here.

At Alana Maria Jewellery we use, 9K and 14K Solid Gold, 14K White Gold, 14K and 18K Gold-Filled, Sterling Silver and Gold Vermeil metals. As well as Freshwater Pearls and diamonds.For recommended care guidelines on metals, please see here.

Please see our returns policy here.

To contact us for a return of an item please email, enquiries@alanamariajewellery.com to complete your return form and post it with your jewellery.

To contact us for an exchange please email,enquiries@alanamariajewellery.com or call our store phone on 0466697948 to complete your return form and post it with your jewellery.

Yes. We offer a free polishing service for every item purchased from Alana Maria Jewellery. Please bring any jewellery you need into our Freshwater Store and one of our friendly staff assistants will help you out.

While everyone’s body is different, we do have a sizing chart on each necklace listed on our website, which details the exact measurements of each necklace size.

We recommend using our Size Guide to select your ring size. If you are unsure of your ring size you can purchase our Ring Sizer here.

Please refer to our Care Guide here.

It’s useful to use two small pins or needles to carefully and slowly detangle the knot. Avoid pulling too hard on the chain as this may result in stretching and possible breakage. However, if you are unable to untangle the knot, please feel free to bring in your jewellery to one of our stores and we will be more than happy to assist you. If you are unable to visit us in store, please get in touch with us and we can discuss with you the process of sending the piece back to us.

We recommend storing your pieces individually in our complimentary fabric pouches to ensure your pieces don't become scratched, tangled or tarnished. Our boxed packaging is made using a glue that can cause a chemical reaction with your jewellery meaning your pieces can discolour over time. These boxes are designed for packaging and gifting purposes only.