Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately, we do not offer refunds.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.

For all returns and exchanges, we do require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to hygienic regulations we do not refund or exchange any Alana Maria Jewellery Earrings.

Only regular-priced items may be returned, unfortunately, sale items cannot be returned or exchanged.

You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.

To contact us for an exchange please email, enquiries@alanamariajewellery.com to complete your return form and post it with your jewellery. 

We've recently updated the way we package our online orders.

To continue evolving in a more sustainable direction, we've shifted away from our resource-intensive packaging processes in favour of a minimal and less wasteful alternative. Jewellery purchased online will now be delivered with fabric pouches instead of traditional jewellery gifting boxes. 

If items are being purchased as gifts, you can add gift wrapping to your order, simply add the gift wrapping add-on to your cart, matching the quantity of items requiring individual wrapping. It is super important you provide detailed instructions in your order notes if you have specific requests.