Bespoke Production and Shipping

All bespoke, engagement, and made-to-order pieces are handcrafted with care and precision. Please allow approximately 4–6 weeks from the date of order confirmation for your piece to be completed.

Once your order is placed, a member of our bespoke team will reach out to confirm the details of your order. Once your order is confirmed, production begins.

Please note: This timeframe refers to crafting only and does not include dispatch or delivery.

Estimated dispatch timeframes:
• Shipping: We offer complimentary express shipping on all pieces from this category. Orders are dispatched via Australia Post once production is complete.
• Boutique collection: Ready for pickup within 2 business days once your piece is complete.

If you have a special date in mind or would like to discuss a tailored timeline, please don’t hesitate to get in touch with our team. We're here to help make it work for you.

Bespoke Care & Warranty Policy

At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against and manufacturing defects.

However, any general wear and tear of the piece is not covered in the lifetime warranty. This includes:

• Chips and Breakages: Accidental damages to gemstones.

• Scratches: Normal wear and tear, including scratches on metal from everyday activities.

• Chemical Exposure: Damage resulting from exposure to corrosive chemicals.

• Prong Issues from accidents: Damage caused by prongs getting caught or bent allowing stones to fall out.

Warranty Void Conditions:

The warranty becomes void if any other jeweller works on the piece. We strongly recommend returning to Alana Maria for any resizing or alterations.

Complimentary Services:

For Bespoke and Engagement rings, we offer free cleaning and polishing every 8-12 months. This service includes checking settings to ensure stones are secure.

Insurance Recommendation:

Alana Maria recommends securing insurance for engagement rings to cover accidental damages beyond our warranty.

Returns & Final Sale Policy

Due to the custom-made nature of our Bespoke by Alana Maria range, we do not offer returns or exchanges on bespoke pieces unless the item is deemed faulty under our Lifetime Warranty. Each bespoke piece is individually crafted to order, and we strongly encourage you to be thorough and confident in your design choices before proceeding with your purchase.

All bespoke items are non refundable, once your order has been placed online it is confirmed and no refund will be offered under any circumstances. If you have any questions or concerns about a purchasing one of our rings please reach out to bespoke@alanamariajewellery.com.

Return Shipping Responsibility:

Customers are responsible for return shipping costs for repairs or servicing. International clients should retain import documentation for duty and tax exemptions on return.

Resizing Information:

For Bespoke purchases, please select your size carefully, as resizing incurs a fee and is quoted case by case.

Engagement rings are an exception and qualify for one complimentary resize; additional resizes will be charged and quoted individually.

Bespoke by Alana Maria is a jewellery experience that transcends the boundaries of manufacturing in a truly unique process that showcases the artistry and craftsmanship of our in-house goldsmith jewellers. 

An entirely custom and made-to-order experience that marries the imaginations of our customers with our craftsmanship to deliver a ring that is uniquely yours. 

When you place your Bespoke order, our gold-smith jewellers start the process by sourcing your desired stones, from here we melt your gold and start shaping and setting the components, transforming it into the ring of your dreams. 

For more details, visit one of our boutiques or email our customer service team.

Due to the unique nature of our custom-made Bespoke range, we do not offer returns unless faulty. As each individual piece of Bespoke by Alana Maria is made to order, we encourage you to be as thorough with your selection and decision as possible. 

International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.

To contact us please email, enquiries@alanamariajewellery.com or visit our returns page for further information.