Refund Policy

 

Returns

Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately we do not offer cash returns. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

For all refunds and exchanges we do require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to hygienic purposes we do not refund or exchange any Alana Maria Jewellery Earrings.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To contact us for an exchange please email [email protected] to complete your return form and post it with your jewellery.

 

Warranty

Alana Maria Jewellery offers a 6-month warranty on all jewellery from the date of your purchase. We provide a repair and restoration service should your product deem to be defective or faulty, requiring a specialist's skills.

We only replace items if they are defective or faulty and we do require proof of purchase.

Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care due to not following our recommended product guidelines.

 

Recommended General Care guidelines

As Alana Maria Jewellery is Hand Made, special care is required to ensure its longevity. 
When not wearing your Alana Maria Jewellery pieces, please keep jewellery dry at all times and store in the Alana Maria Pouch provided. Avoid contact with cosmetics, perfumes and body products. Moisture, chemicals, chlorine, salt water and natural wooden displays may damage and tarnish your jewellery overtime. 
Please note imperfections in the Freshwater pearls we use in our designs are not a fault but a natural characteristic making each piece unique in its design.
To clean and restore the lustre of your Alana Maria Jewellery pieces, gently use the polishing cloth provided upon the purchase of your jewellery or bring your jewellery to our Flagship Freshwater Store, and we will polish your jewellery free of charge. 

  



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