Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately we do not offer cash returns or refunds.
If 30 days have gone by since your purchase, unfortunately we cannot offer you a store credit or exchange.
For all refunds and exchanges we do require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to hygienic purposes we do not refund or exchange any Alana Maria Jewellery earrings.
International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To contact us for an exchange please email, [email protected] to complete your return form and post it with your jewellery.
Alana Maria Jewellery offers a 6-month warranty on all jewellery from the date of your purchase. We provide a repair and restoration service should your product deem to be defective or faulty, requiring a specialist's skills.
We only replace items if they are defective or faulty and we do require proof of purchase.
Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care due to not following our recommended product guidelines.