Please allow extra processing time for busy periods eg. Public Holidays, Sales, Christmas and New Years.
If your order requires urgency before our normal processing time, We will do our best to assist you.
The payment methods we accept are; Mastercard, Visa, Paypal, Apple Pay, After Pay and American Express.
All parcels are shipped with Australia Express Postage with full online tracking, which will be automatically sent to your point of contact on your order once your order has been processed.
Track your parcel at auspost.com.au/track
Estimated Express delivery times once your order has been shipped.
NSW, QLD, VIC, SA, TAS - Next business day or (1-2 business days to metro areas around busy times)*
WA - 2-3 days (Next business day to Perth CBD only)
NT - 2-3+ days
* Next business day delivery is only available within the Express Post next business day delivery network
Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately we do not offer cash returns or refunds.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
For all refunds and exchanges we do require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to hygienic purposes we do not refund or exchange any Alana Maria Jewellery Earrings.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To contact us for an exchange please email, [email protected] to complete your return form and post it with your jewellery.
Alana Maria Jewellery offers a 6-month warranty on all jewellery from the date of your purchase. We provide a repair and restoration service should your product deem to be defective or faulty, requiring a specialist's skills.
We only replace items if they are defective or faulty and we do require proof of purchase.
Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care due to not following our recommended product guidelines.