ORDER INFORMATION

ORDER INFORMATION 
Alana Maria Jewellery is handmade to order from our Freshwater studio; please allow up to 1-3 business days to create and process your order.
- However most other orders will be shipped the same or next day of purchase. 

Please allow extra processing time for busy periods eg. Public Holidays, Sales, Christmas and New Years


If your order requires urgency before our normal processing time, We will do our best to assist you.
Please get in touch before processing your order by calling our store on 0466 697 948 or emailing [email protected] 
For custom order requests, please contact us by emailing [email protected]

  

 

CANCELLATIONS
For all order cancellations please email us within 24-hours of your order, after this time frame we cannot accept any cancellation due to your order already being created and dispatched within this time frame.

Please use the Contacting Us page to get in touch. 

  

 

PAYMENT

The payment methods we accept are; Mastercard, Visa, Paypal, Apple Pay, After Pay and American Express.

 

DELIVERY

All parcels are shipped with Australia Express Postage with full online tracking, which will be automatically sent to your point of contact on your order once your order has been processed.  

Track your parcel at auspost.com.au/track

Estimated Express delivery times once your order has been shipped.

NSW, QLD, VIC, SA, TAS - Next business day or (1-2 business days to metro areas around busy times)*

WA - 2-3 days (Next business day to Perth CBD only)

NT  - 2-3+ days  

* Next business day delivery is only available within the Express Post next business day delivery network

 

RETURN POLICY

Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately we do not offer cash returns or refunds. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

For all refunds and exchanges we do require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to hygienic purposes we do not refund or exchange any Alana Maria Jewellery Earrings.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To contact us for an exchange please email, [email protected] to complete your return form and post it with your jewellery.

 

WARRANTY

Alana Maria Jewellery offers a 6-month warranty on all jewellery from the date of your purchase. We provide a repair and restoration service should your product deem to be defective or faulty, requiring a specialist's skills.

We only replace items if they are defective or faulty and we do require proof of purchase.

Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care due to not following our recommended product guidelines.