SHIPPING & RETURNS


ORDER INFORMATION

Our jewellery is handmade to order; please allow up to 2-5 business days for your order to be made and processed. During peak periods e.g. Black Friday and Christmas, the process of handmaking and dispatching your pieces can take 10+ days.

If your order requires urgent attention please get in touch and we will do our best to accommodate your needs.

CANCELLATIONS

For all order cancellations please email us within 24 hours of your order, after this time frame we cannot accept any cancellations due to your order already being created and dispatched within this time frame.

Please use the Contacting Us page to get in touch.

PAYMENT

The payment methods we accept are; Mastercard, Visa, Paypal, Apple Pay, After Pay and American Express.

DELIVERY

All domestic orders are shipped via Australia Express Post. You will be able to track your order via our shipping confirmation email once processed. If you do not receive your tracking details, please contact our team directly.

All tracking information will be available from 6 pm AEST once our couriers have processed your shipment. If you have placed your order on a weekend, public holiday or after 12pm AEST, your tracking information will be available the following business day at 6 pm AEST.

International orders are shipped with DHL Express and may require a signature upon delivery. Please note the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.

Estimated Express delivery times once your order has been shipped:

NSW, QLD, VIC, SA, TAS - Next business day or (1-2 business days to metro areas around busy times)*

WA - 2-3 days (Next business day to Perth CBD only)

NT - 2-3+ days 

RETURN POLICY

Our return policy is valid for up to 30 days after purchase of goods. We offer Store credits & exchanges for the value of your purchase. Unfortunately, we do not offer refunds.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.

For all returns and exchanges, we do require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to hygienic regulations we do not refund or exchange any Alana Maria Jewellery Earrings.

Only regular-priced items may be returned, unfortunately, sale items cannot be returned or exchanged.

You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.
 

To contact us for an exchange please email, enquiries@alanamariajewellery.com to complete your return form and post it with your jewellery. 

WARRANTY

Alana Maria Jewellery offers a 6-month warranty on all jewellery from the date of your purchase. We provide a repair and restoration service should your product deem to be defective or faulty, requiring a specialist's skills.

We only replace items if they are defective or faulty and we do require proof of purchase.

Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care due to not following our recommended product guidelines.